If Austin Benefits Group is your benefits agency, you can contact your dedicated Account Manager to help resolve your claim. They will work with you to get the needed information to dispute the claim on your behalf. If you do not have your account manager’s contact information, you can contact firstname.lastname@example.org or you can call our helpline at 248-594-5550 for additional help. Your account manager will work directly with the carrier to provide claim resolution. If Austin is not your benefits agency, you will need to contact your carrier directly or work with your HR department for further assistance.